Privacy policy

PRIVACY POLICY

Last updated: March 19, 2026

1. INTRODUCTION

This Privacy Policy explains how FASHION-BRANDS.STORE (“we”, “us”, “our”) collects, uses, processes, stores, and protects personal data when you visit or make a purchase from www.fashion-brands.store (the “Site”).

FASHION-BRANDS.STORE is a trading name of:

Moby-SIM d.o.o.
Address: Poslovni centar 96, Via Mall bb, 72250 Vitez, Bosnia and Herzegovina
Tel/WhatsApp: +38763364281
Email: info@fashion-brands.store

Commercial court number: 051-0-Reg-24-000637
Company tax code: 236815010009
Company ID number: 4236815010009

We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with:

• The Law on Personal Data Protection of Bosnia and Herzegovina
• EU General Data Protection Regulation (GDPR) (EU) 2016/679
• Other applicable international data protection laws

2. DATA CONTROLLER

For the purposes of applicable data protection laws, Moby-SIM d.o.o. acts as the Data Controller of your personal data.

3. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

A. Information You Provide Directly

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment-related information (processed securely via third-party providers)
• Account login credentials
• Customer service communications
• Newsletter subscription details

B. Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Cookies and tracking technologies
• Pages visited and interaction data
• Referring website

C. Marketing & Analytics Data

• Purchase history
• Shopping behavior
• Engagement with email campaigns
• Advertising interaction data

4. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the EU, we process your personal data under the following legal bases:

• Contract performance - order processing and delivery
• Legal obligation - tax, accounting, regulatory compliance
• Legitimate interests - fraud prevention, security, analytics
• Consent - marketing, cookies, remarketing
• You may withdraw your consent at any time.

5. HOW WE USE YOUR DATA

We use your personal data to:

• Process and fulfill orders
• Process payments
• Deliver products
• Provide customer support
• Manage user accounts
• Improve website functionality
• Send marketing communications (with consent)
• Prevent fraud and ensure security
• Comply with legal obligations

6. PAYMENT PROCESSING & FRAUD PREVENTION

Payments are processed securely through third-party provider Monri Payments.

We do not store full credit card details. Payment provider process data in accordance with PCI DSS standards.

We may process personal data for:

• Fraud prevention
• Transaction monitoring
• Identity verification
• Risk analysis

In the event of payment disputes or chargebacks, we may process and retain relevant personal data, including transaction records and communication history.

7. THIRD-PARTY SERVICE PROVIDERS

We share personal data only when necessary with trusted partners:

• Shopify
• Monri Payments
• Shipping Partners (DHL and FedEx)

These providers act as Data Processors under GDPR-compliant agreements.

8. DELIVERY & LOGISTICS DATA SHARING

To fulfill your order, we share necessary personal data (such as name, address, and phone number) with shipping partners for delivery purposes.

9. INTERNATIONAL DATA TRANSFERS

Due to the international nature of our business, your personal data may be transferred outside Bosnia and Herzegovina and the European Economic Area (EEA).

We ensure appropriate safeguards, including:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements
• Other lawful transfer mechanisms

10. DATA RETENTION

We retain personal data only as long as necessary for:

• Order fulfillment
• Legal and accounting obligations
• Warranty and returns
• Fraud prevention

Transaction data is stored as required by applicable laws.

Marketing data is retained until consent is withdrawn.

11. YOUR RIGHTS (EU & INTERNATIONAL USERS)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“Right to be Forgotten”)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

12. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies for:

• Website functionality
• Analytics
• Advertising and remarketing
• Email performance tracking

You can manage cookies through your browser settings or consent tools.

13. DATA SECURITY

We implement appropriate technical and organizational measures including:

• SSL/TLS encryption
• Secure hosting
• Restricted data access
• Encrypted payment processing
• Security monitoring and reviews

While we strive to protect your data, no online system is 100% secure.

14. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal data from minors without parental consent.

15. MARKETING COMMUNICATIONS

If you subscribe to our newsletter, we may send promotional communications.

You can unsubscribe at any time via:

• Email unsubscribe link
• Direct contact request

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes will be published on this page with an updated revision date.

Continued use of the Site constitutes acceptance of updates.

17. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Moby-SIM d.o.o.
Address: Poslovni centar 96, Via Mall bb, 72250 Vitez, Bosnia and Herzegovina
Tel/WhatsApp: +38763364281
Email: info@fashion-brands.store