Refund policy

This Returns & Refund Policy applies to all purchases made on Fashion-Brands.store (the “Site”) and forms an integral part of our Terms of Service.

Fashion Brands is the trading name of Moby-SIM d.o.o., a company registered in Bosnia and Herzegovina (Poslovni centar 96, Via Mall bb, 72250 Vitez, Commercial Court number: 051-0-Reg-24-000637, Company tax code: 236815010009, Company ID number: 4236815010009). Email: info@fashion-brands.store

This policy complies with applicable consumer protection laws worldwide, including EU regulations (Consumer Rights Directive and Directive (EU) 2023/2673). Nothing in this policy limits your mandatory statutory rights.

1. RIGHT OF WITHDRAWAL (EU Consumers Only)

If you are a consumer residing in the European Union, you have the right to withdraw from the contract within 30 days without giving any reason.

The 30-day withdrawal period begins on the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good in your order.

How to Exercise the Right of Withdrawal (EU)

A. Electronically via Self-Service (Recommended & Easiest Way) We provide a simple and direct electronic withdrawal function in accordance with Directive (EU) 2023/2673:

• Log into your customer account
• Go to My Account → Orders
• Click the “Return Item” or “Withdraw from Contract” button next to the relevant order
• Follow the instructions

B. By Contacting Us You may also inform us by email at info@fashion-brands.store

You may use the model withdrawal form at the bottom of this page, but it is not mandatory.

Effects of Withdrawal (EU)

If you withdraw from the contract, we will reimburse all payments received from you, including the costs of standard delivery (except supplementary costs if you chose a more expensive delivery method).

We will process the reimbursement within 14 days from the day we receive your withdrawal notice, using the same method of payment as you used for the original transaction.

2. RETURNS FOR NON-EU CUSTOMERS

For customers outside the European Union, returns are accepted at our discretion within 30 days of delivery. Please contact us at info@fashion-brands.store or use the self-service return option in your account (where available).

3. GENERAL RETURN CONDITIONS (All Customers)

To be eligible for a return:

• The item must be in its original, unused, and unworn condition (for new products)
• All original tags, packaging, boxes, dustbags, and accessories must be returned undamaged
• The product must not show signs of use beyond reasonable inspection

Preloved / Pre-owned items are generally not eligible for return (except in cases of proven defect or non-conformity).

4. RETURN PROCEDURE (All Customers)

1. Initiate the return by clicking the “Return Item” or “Cancel Order” button in your customer account (where available), or by contacting us at info@fashion-brands.store
2. Follow the instructions and await approval.
3. Ship the item back using a trackable and insured courier service.
4. Provide tracking information.

You are responsible for return shipping costs, unless the item is defective or required by law.

5. REFUNDS

After we receive and inspect the returned item, we will notify you of the approval status.

Approved refunds will be processed:

• Within 5 business days of approval
• To the original payment method

Shipping fees paid at checkout are generally non-refundable, except where required by law or in the case of defective items (in which case we will cover reasonable return shipping costs).

6. DEFECTIVE OR NON-CONFORMING ITEMS

If you receive a defective, damaged, or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photos and order details

In cases of confirmed defect or lack of conformity, you are entitled to:

• Repair or replacement, or
• Price reduction, or
• Full refund (if repair/replacement is not possible)

We will cover reasonable return shipping costs for defective items.

7. NON-RETURNABLE ITEMS

The following items are generally not eligible for return (unless defective or not as described):

• Preloved / Pre-owned items (except proven defects)
• Personalized or custom-made products
• Sealed goods unsuitable for return for hygiene reasons (if unsealed)
• Items marked as final sale (where permitted by law)

8. FAILED DELIVERY & UNCLAIMED PACKAGES

If a shipment is refused or not claimed by the customer:

• You may be responsible for return shipping and handling fees (minimum €45 or equivalent)
• Refunds, if issued, will be processed after deduction of incurred costs

9. EXCHANGES

We currently process exchanges as a return followed by a new order. Please contact us for assistance.

10. FRAUD PREVENTION & ABUSE

We reserve the right to refuse returns or refunds in cases of suspected policy abuse, repeated excessive returns, or evidence of misuse.

11. LEGAL COMPLIANCE

This policy respects all mandatory consumer rights under applicable law. For full details on legal conformity guarantees, please refer to our Terms of Service (Section 11).

12. CONTACT INFORMATION

For all return and refund inquiries, please contact:

Moby-SIM d.o.o.
Poslovni centar 96, Via Mall bb, 72250 Vitez, Bosnia and Herzegovina
Tel / WhatsApp: +387 63 364 281
Email: info@fashion-brands.store