Shipping policy

Last updated: June 21, 2026

1. GENERAL INFORMATION

This Shipping Policy applies to all orders placed on Fashion-Brands.store (the “Site”).

Fashion Brands is the trading name of Moby-SIM d.o.o., a company registered in Bosnia and Herzegovina (Poslovni centar 96, Via Mall bb, 72250 Vitez, Commercial Court number: 051-0-Reg-24-000637, Company tax code: 236815010009, Company ID number: 4236815010009).

By placing an order, you agree to the terms of this Shipping Policy, which forms an integral part of our Terms of Service.

2. SHIPPING DESTINATIONS

We offer worldwide shipping to most countries. To ensure faster delivery and optimal logistics, products may be shipped from our distribution centres located in the European Union and the United States, depending on inventory availability and the delivery address.

3. PROCESSING & DISPATCH TIME

All orders are processed after successful payment confirmation. We aim to dispatch orders within 1–14 business days from the date of order acceptance (subject to payment verification and stock availability). Orders are not processed on weekends or public holidays.

4. DELIVERY TIMEFRAME

Delivery times vary depending on the destination country, chosen shipping method, customs procedures, and carrier performance. While we strive to deliver as quickly as possible, all delivery times are estimates and not guaranteed.

Average delivery times are usually between 5–14 business days, but may be longer for certain remote destinations or during peak periods.

5. SHIPPING FEES

Shipping costs are calculated at checkout and clearly displayed before you confirm your order.

Orders over a certain value may qualify for free standard shipping (displayed at checkout).
Shipping fees depend on the destination, weight, and selected shipping option.

6. COURIER PARTNERS

We work with reputable international carriers such as DHL, FedEx, and other trusted logistics partners. The carrier is selected based on destination, efficiency, and service availability.

Tracking information is provided once the order has been dispatched.

7. CUSTOMS, DUTIES & TAXES

For international shipments:

DDP (Delivered Duty Paid) — Import duties and taxes are included in the final price where offered.
DDU (Delivered Duty Unpaid) — Customers are responsible for paying any applicable import duties, taxes, VAT, and customs clearance fees directly to the relevant authorities.

Customers are responsible for compliance with all local import regulations and for any additional charges imposed by their country. We are not responsible for delays or additional costs caused by customs procedures.

8. DELIVERY ADDRESS RESPONSIBILITY

You are responsible for providing a complete and accurate delivery address. We are not liable for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information.

If a package is returned due to incorrect address details or failure to collect, you will be responsible for return shipping costs, customs charges (if any), and a fixed handling fee (minimum €45 or equivalent in KM). Additional costs may be invoiced.

9. TRANSFER OF RISK AND OWNERSHIP

Risk of loss or damage to the goods passes to you upon delivery to the address provided. Ownership transfers only upon full payment and delivery of the goods.

10. DELIVERY DELAYS & FORCE MAJEURE

We are not responsible for delays caused by:

Customs clearance procedures
Carrier disruptions
Force majeure events (natural disasters, strikes, wars, pandemics, governmental actions, etc.)
Events beyond our reasonable control

11. LOST OR DAMAGED SHIPMENTS

If your package arrives damaged or is confirmed lost in transit:

Please contact us within 48 hours of delivery (or expected delivery date).
Provide tracking number and supporting documentation (e.g., photos).

We will investigate with the carrier and work toward an appropriate resolution in accordance with applicable laws.

All packages are insured against loss only (subject to carrier terms and approval). In case of confirmed loss, we will either reship the order or issue a refund after the claim is processed.

12. FAILED DELIVERY & UNCLAIMED PACKAGES

If a delivery attempt fails or the package is not claimed:

You may be charged return shipping fees and a handling fee.
Refunds (if issued) will be processed after deduction of incurred shipping and handling costs.

13. LEGAL COMPLIANCE

This Shipping Policy is in accordance with applicable laws of Bosnia and Herzegovina and relevant EU regulations (where applicable). Nothing in this policy affects your statutory consumer rights.

14. CHANGES TO THIS SHIPPING POLICY

We reserve the right to update this Shipping Policy at any time. Changes take effect upon publication on the Site.

15. CONTACT INFORMATION

For any shipping-related inquiries, please contact us at:

Moby-SIM d.o.o.

Poslovni centar 96, Via Mall bb, 72250 Vitez, Bosnia and Herzegovina

Tel / WhatsApp: +387 63 364 281

Email: info@fashion-brands.store